Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@iceci.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@iceci.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Non-returnable items:
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Sale/Discounted items are not refundable or exchangeable. (includes discount codes)
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Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable.
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Special order items such as those with custom sizes and colors are not refundable.
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Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
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Items that were worn, or sent to you as Replacement/Exchange are not refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellations
ICECI accepts cancellation on orders up to one hour after the order is placed.
To cancel orders, please contact customer support via email hello@iceci.com.